By using our store, you agree to the terms of this privacy policy.
At Soluna Bloom, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase from our store.
We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
We collect personal information you provide to us voluntarily, including:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely via Shopify and payment gateways)
- Purchase history
- Any information you choose to provide in messages, reviews, or forms
We may also collect non-personal information automatically, such as:
- IP address
- Browser type
- Device type
- Pages visited on our site
- Cookies and analytics data
We may use your information to:
- Process and fulfil your orders
- Communicate with you about your orders, updates, and promotions
- Respond to your enquiries
- Improve our products, services, and website
- Send marketing communications (with your consent)
- Comply with legal obligations
We may share your information with:
- Shopify, our website platform provider, to facilitate your orders
- Payment gateways (e.g., Shopify Payments, PayPal) for secure transactions
- Delivery partners to ship your orders
- Service providers assisting in operating our business (email services, analytics)
- Law enforcement or regulatory authorities if required by law
We do not sell your personal information.
We use cookies and similar technologies to enhance your browsing experience, understand website usage, and improve our services. You can manage your cookie preferences in your browser settings.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure.
You have the right to:
- Access the personal information we hold about you
- Request correction of your personal information
- Withdraw consent for marketing communications at any time
- Request deletion of your personal information, subject to legal obligations
To exercise these rights, please contact us at hello@solunabloom.com.au.
We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected such information, please contact us so we can remove it promptly.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:
Soluna Bloom
Email: hello@solunabloom.com.au
Last updated: 09/07/25